Delivery

International Shipping

Orders are shipped Free of Charge express from Australia using FedEx International Priority. Depending on your location, items generally arrive between 2-5 business days from despatch.


We currently ship to the following destinations:

Europe
Belgium, Bulgaria, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Switzerland, United Kingdom 

Americas
Canada, United States

Asia
Hong Kong, Indonesia, Japan, Korea (Republic of), Malaysia, Mongolia, Philippines, Singapore, Taiwan, Thailand

Middle East
Kuwait, Qatar, Saudi Arabia, United Arab Emirates 

Oceania
Australia, New Zealand

Please note that you will be responsible for any taxes and duties applicable to clear local customs. A FedEx representative will be in contact in order to arrange payment.

The United States, Singapore, Hong Kong, Indonesia, the Phillipines, Malaysia, New Zealand and Korea (Republic of) are currently exempt from any such taxes and fees; however regulations change monthly by country. Please refer to your local customs authority for clarification. 

Adour and Kin is not liable for any losses, damages, additional fees caused or accrued by customs or delays by delivery services. Adour and Kin is not liable for and will not refund any orders confiscated by customs; you are purchasing at your own risk. 

If a package is refused, the return shipping cost and any applicable duties and taxes associated with the return will be deducted from the customer’s refund.

Returns

A request for refund may be made up to 7 days from receipt of goods. Any returned items must arrive to us in unused condition at your own expense. We suggest you use a tracking service as Adour and Kin cannot be held responsible for items lost or damaged in the post. Returns will only be accepted if seals and the original packaging are fully intact. Adour and Kin is unable to accept returns once the product has been opened. 

Once approved, refunds will be made within two weeks of receipt via direct deposit to your credit card or original method of payment (less any additional shipping fees or taxes). Adour and Kin will notify you by email when the item/s has been received and your refund processed. Depending on your card issuer, it can take up to an additional 10 business days for the funds to be reflected in your account.