Orders are sent from Australia via DHL Express at a flat fee of USD15.00 (or local currency equivalent as calculated at checkout). Depending on your location, orders should arrive between 1-3 business days from despatch.
We currently ship to the following destinations:
Belgium, Denmark, France, Ireland, Italy, Luxembourg, Netherlands, Switzerland, United Kingdom
Canada, United States
Hong Kong, Japan, Korea (Republic of), Malaysia, Philippines, Singapore, Taiwan, Thailand
Australia, New Zealand
Please note that you will be responsible for any taxes and duties applicable to clear local customs. The United States, Singapore, Hong Kong, Phillipines, Malaysia, New Zealand and Korea (Republic of) are currently exempt from any such taxes and fees; however regulations change monthly by country. Please refer to your local customs authority for clarification.
Adour & Kin is not liable for any losses, damages, additional fees caused or accrued by customs or delays by delivery services. Adour & Kin is not liable for and will not refund any orders confiscated by customs; you are purchasing at your own risk.
A request for refund may be made up to 7 days from receipt of goods. Any returned items must arrive to us in unused condition at your own expense. Returns will only be accepted if seals and the original packaging are fully intact. Adour & Kin is unable to accept returns once the product has been opened.
Once approved, refunds will be made within two weeks of receipt via direct deposit to your credit card or original method of payment (less any additional shipping fees or taxes). Adour & Kin will notify you by email when the item/s has been received and your refund processed. Depending on your card issuer, it can take up to an additional 10 business days for the funds to be reflected in your account.